Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

Descrição do curso Agenda Outline do curso
 

Quem deve participar

  • The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
  • Managers overseeing UCCE deployments

Pré- requisitos

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations

Objetivos do Curso

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.

Conteúdo do curso

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Classroom training
Modality: C

Duração 5 dias

Preço (excl. tax)
  • Brasil: 14 710,- BRL
  • Cisco Learning Credits: 27 CLC
Datas e Compra
Treinamento online
Modality: L

Duração 5 dias

Preço (excl. tax)
  • Brasil: 14 710,- BRL
Datas e Compra
 
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Este é um curso Instructor-Led Online
This is a FLEX course, which is delivered both virtually and in the classroom.

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Europa
Espanha
2018-05-14 - 2018-05-18 Madrid
França
2018-05-14 - 2018-05-18 Paris
Reino Unido
2018-06-04 - 2018-06-08 London, City
Suécia
2018-05-28 - 2018-06-01 Stockholm Língua do curso: Inglês
itália
2018-04-16 - 2018-04-20 Milano
2018-07-16 - 2018-07-20 Roma
North America
Estados Unidos
2018-03-12 - 2018-03-16 Treinamento online Fuso horário: US/Mountain Língua do curso: Inglês Este curso está sendo entregue por um parceiro
2018-04-09 - 2018-04-13 Treinamento online Fuso horário: US/Mountain Língua do curso: Inglês Este curso está sendo entregue por um parceiro
2018-05-07 - 2018-05-11 Treinamento online Fuso horário: US/Mountain Língua do curso: Inglês Este curso está sendo entregue por um parceiro
2018-06-04 - 2018-06-08 Treinamento online Fuso horário: US/Mountain Língua do curso: Inglês Este curso está sendo entregue por um parceiro
Pacífico - Ásia
Austrália
2018-05-07 - 2018-05-11 Melbourne
2018-08-06 - 2018-08-10 Sydney
Oriente Médio
Emirados Árabes
2018-05-13 - 2018-05-17 Dubai Língua do curso: Inglês This course is being delivered by iTLS.
Qatar
2018-05-27 - 2018-05-31 Doha Língua do curso: Inglês
África
Egito
2018-06-17 - 2018-06-21 Cairo Língua do curso: Inglês